As a Reservations Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

· Convert, quickly, inquiries into contracted business

· Respond, positively, to sales inquiries to develop future sales leads

· Identify sales leads, as appropriate

· Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest’s expectation

· Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

• A passion for delivering great customer service
• A highly professional telephone manner and excellent communication skills
• Outstanding administration and organizational skills
• Intermediate computer proficiency
• Russian and German speaking
• PMS Opera knowledge is essential
• Previous hotel experience
• Middle East experience in a Reservations environment, preferred
• Tertiary qualifications, or other collegiate-level degree, not required but preferred

Best regards,

OLEKSANDRA SIKORSKA

Professional Recruiter

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