As an Assistant Restaurant Manager, you will run a food and beverage service that is highly responsive to Guest feedback, in compliance with all regulations, and operating efficiently and cost-effectively. Specifically, you will be responsible for performing the following tasks to the highest standards:
Review and evaluate Guest feedback and react accordingly ensuring all compliments and complaints are responded to in a timely and appropriate manner
Ensure all Guests are welcomed in a polite and friendly manner and receive the utmost attention at all times
Maintain the department facilities, standards of presentation and levels of service to a level that achieves and exceeds Company Brand Standards, meets Health, Safety and Hygiene standards and complies with Company Safety and Fire Regulations and procedures
Ensure the day-to-day operations run smoothly and efficiently, in line with Company standards, and with obvious attention to detail
Maintain high standards of comfort, cleanliness, and hygiene throughout the department.
Set and maintain the highest standards of dress appearance and hygiene at all times in line with Colleague personal Presentation Standards. Maintain a service-level in the restaurant and bar with an emphasis on high quality, efficiency.
Demonstrate awareness of licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly
Maintain set restaurant standards and ensure that the highest standards of food and beverage quality and service are achieved in the restaurant
Demonstrate perfect knowledge of all food and beverages served in the bar and restaurant and their preparation and presentation
Assist with monthly management meetings of senior Team Members
Conduct monthly communication meetings with all Team Members
Ensure all Team Members have a Personal Development Plan that details and actively encourages use of programs offered by Hilton Worldwide University and the Hotel Training Calendar
Deal with sudden staff shortages as a result of absenteeism and report all absences according to Company Attendance Procedures
Organise training of restaurant personnel as required
Work in cooperation with the Head Chef on new products, menus, promotions and other related activities
Work with F&B Cost Control to ensure stock takes are carried out in a timely manner and ensure food and beverage cost control targets are maintained
Serve Guests and Team Members through environmentally-sound decisions
What are we looking for?
An Assistant Restaurant Manager serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Customer Service experience in supervisory or above capacity
A warm personality, attentive and smartly presentable
Ability to listen and respond to demanding Guest needs
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Committed to delivering high levels of customer service
Ability to work under pressure
Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in similar role
A degree or diploma in Hotel Management or equivalent
Passion for delivering exceptional levels of guest service
High level of IT proficiency
Best regards,
OLEKSANDRA SIKORSKA
Professional Recruiter
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