As Reservations Agent, you will work with trend data to respond to guest and customer enquiries so to develop strong relationships and maximise revenue opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times

• Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates

• Identify new contacts and pass sales leads on to the relevant sales team. , develop sales leads, and respond to sales opportunities in order to maximise revenue

• Produce quotations and written confirmation to all clients

• Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business

• Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts

• Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate

• Ensure delivery in quality in processing guest requests and bookings.

Alisa Rakhubovskaya

Professional Recruiter

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