As Reservations Groups Coordinator, you will ensure the effective coordination and administration of all group bedroom bookings, as per the group reservations procedure. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Adhere to the events and group yield policy in order to maximize revenue

• Develop and maintain a customer database

• Generate and develop sales leads and contact potential clients to build business relationships

• Research local competition and local events

• Manage administrative requests as directed by the Management Team

• Manage an events schedule to maximise yield

• Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively

• Arrange and carry out Hotel show rounds

• Ensure the complete administration and execution of all group events.

• Participate in hotel promotional activities

• Ensure effective communication between the relevant departments to ensure all group requirements are adhered to.

• Function as the primary liaison/one point of contact between the hotel and the group.

• Be responsible for a smooth process from initial enquiry to group check out and feedback collection.

Alisa Rakhubovskaya

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