What will I be doing?
As a Spa Therapist, you are responsible for performing the following tasks to the highest standards:
Attending Hilton Trainings and monthly departmental meetings as required.
To ensure high standards of cleanliness in the department
To report any maintenance issues to Spa Manager.
Assist in all areas of the operations as requested by Spa Manager.
To be fully aware of current and future services offered by the hotel.
To ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expenses.
Provides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and up sells retail.
Accurately schedule all massage reservations, changes, confirms and cancel massage reservations.
Accurately process all billing and posting for spa and retail services: report any overages and shortages to Spa Manager.
Accurately explain spa treatment menu and packages to guests
Greet and welcome all incoming and outgoing guests and staff in accordance to hotel Standards.
Maintain the quality of service and overall appearance of locker areas, lounge area and restrooms.
Ensure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restrooms.
Ensure stocking of water and other beverages and set up and break down of beverage and fruit station.
Assisting guest and providing personal training session, if necessary.
To ensure audio-visual equipment is well maintained and in good condition.
To ensure high standards of cleanliness in the department .
Svitlana Kovalenko
Professional Recruiter
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