As a Head Therapist, you are responsible for managing and carrying out treatments to deliver an excellent Guest and Member experience. A Head Therapist would also be required to help achieve sales targets. Specifically, you will be responsible for performing the following tasks to the highest standards:
Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
Ensure procedures are proficient including bookings, payments, and consultation cards
Interact and communicate effectively with clients, members, team members, guests, and management team
Assist Manager in meeting and exceeding department sales targets and ensure that sales are recorded accurately
Ensure health, safety COSHH and company regulations are complied with.
Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
Comply with hotel security, fire, and health and safety regulations
Ensure that levels of cleanliness are adhered to.
What are we looking for?
A Head Therapist serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Relevant qualifications for the role
Positive attitude
Good communication skills
Committed to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams
It would an advantage in this position for you to demonstrate the following capabilities and distinctions:
Experience in managing own diary
Experience working as a Beauty Therapist
Are there any Special Conditions Related to this Position?
Yes. This position requires a Criminal Records Bureau Check. Hilton Worldwide will conduct this check during the employment process.
Svitlana Kovalenko
Professional Recruiter
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