Main Responsibilities:

• Courteously receive and properly route incoming calls
• Service out-going calls and supplies proper connections
• Take down and relay messages
• If electronic system is down, to record all-chargeable calls and post them on the guest’s invoice
• Record and give wake-up calls
• Report all telephone defects to the technical department
• Project a good image of the hotel by establishing good P.R through the telephone
• Assist guests when necessary e.g. calling for doctor, obtaining the telephone number etc.
• Verify telephone equipment rental charges, long distance charges
• Handle in- house paging system
• Handle fire-alarm procedure
• Work in close cooperation with reception, housekeeping, restaurant, banqueting, kitchen and sales department
• Check and ensure PABX equipment is operating efficiently
• Assure periodic servicing of telephone equipment by contractors
• Suggest and assist in finding ways to improve the telephone system/service
• Bring any discrepancies to the attention of FOM
• Refer any major operational problems or guest complaints to the FOM or in his absence to the Asst. FOM.

Skills

Level of Education

Associate Areas of study Hospitality Professional experiences

1 to 2 years Languages essential

English (Primary tongue)

Anna Savchuk
Professional Recruiter
aworkabroad.com
anna.savchuk@aworkabroad.com
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