Overview of duties

• Welcomes guests and takes care of them from their arrival through to departure
• Contributes to guests' permanent satisfaction by providing high quality services throughout their stay
• Helps meet the department's quantitative targets through his/her sales efforts"
"• Welcomes guests as soon as they arrive with due care and attention
• Helps encourage customer loyalty by developing friendly, personalised relationships 
• Anticipates guests' needs and takes them into consideration 
• Handles any guest complaints and/or remarks; provides a response as soon as possible
• Conveys the brand and hotel image through his/her irreproachable attitude"
• Informs guests about the formalities, any special conditions relating to their stay and the services available
• Handles phone calls
• Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front-desk team
• Ensures that all guest documentation is available and up-to-date

Best regards,
OLEKSANDRA SIKORSKA

Professional Recruiter

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