To relieve the recreation receptionist colleague during the absence time (vacation - break time) 

2. To provide courteous and helpful service to all club members and guests. 
 

• To provide correct information about all the Recreation Facilities and services provide by the club to the guests and members including the membership rates.
• Answer telephone enquiries in a courteous manner using the standard of the club; i.e. Greeting – Location – Identification – Offer your help to the guests (Good Morning / Good Afternoon / Good Evening) Club Reception ….. Speaking, how may I help you?
• Issue locker keys and clean towels to the guests and members.
• Ensure to give the daily report to the Recreation Supervisor.
• Ensure the highest standard of cleanliness and hygiene at the Club Reception desk/area all the times.
• Punctuality on duty and be productive during the working hours.
• Ensure to check the notice board /book on a daily basis.
• Make sure that guests are using date valid Membership Cards.
• Issuing miscellaneous voucher (Cash / Room Charge/ Visa Card).
• Ensure to check daily inventory for the keys & selling items in your location and report to your direct manager. 
• Always greet the guest with a smile. 
• Avoid double booking. Booking must be done in a proper manner i.e. court no., time, name, membership no. (If any), e-mail address & the contact no.
• Report all injuries and incident to the Supervisor & Recreation Manager.
• To be courteous and respectful to all staffs, colleagues and management. 
• To adhere to the company rules & regulations at all times. 
• Any related activities within the assigned area/outlet must be reported immediately to the recreation supervisor.
• Make sure to request from the guest /members signature prior starting any game for the activity voucher.
• Duty rota must be followed and if any changes, you should inform the recreation administration office / Recreation Manager.
• A weekly operational report to be submitted to the Recreation Manager.
• Monthly operational reports including revenue reports to be submitted to the Recreation Manager on time.
• Following and respecting any additional instruction by your direct manager.
• Ensure that the policy and procedures are followed in your section.
• To be ready to work at any other facility according to the work requirements.
• To carry the responsibilities of opening and closing procedure according to their duties and assigned areas.
• Ensure the highest standard of self hygiene all time.

Svitlana Kovalenko

Professional Recruiter

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