About the role

Purpose

To monitor the cleaning of the guest rooms and public areas, keeping the guest floors and pantries to the standard of cleanliness. Divide the work equally amongst the room attendants and provide them with the support and equipment needed.

Communication

Internal

• Hotel Management Team
• Other departments within the hotel
• Other housekeeping related teams within Jumeirah Group

External

• Housekeeping chemical Suppliers

Main Duties

Reports for duty punctually wearing the correct uniform and name badge at all times.

• Provides courteous and professional service at all times.
• Liaises and cooperate with front office to ensure all areas are ready as per the needs of the department.
• Liaises with banqueting and the food and beverage department in order to ensure all areas are ready as per the needs of the department.
• Is constantly aware of the room status to obtain maximum vacant rooms for sale.
• Liaise and cooperate with the engineering department for all maintenance repairs to be done in the various areas.
• Completes daily checks of all guest rooms on allocated section and report discrepancies found.
• Checks VIP rooms prior to guest arrival and thereafter daily to ensure that the standard is maintained for the duration of the guest stay.
• Ensures that pantries are properly stocked with linen, guest supplies, cleaning supplies according to the established par stock.
• Ensures all deep cleaning programmes are carried out as per set schedules.
• Ensures that plants and flowers are looking fresh and in good condition and to inform the florist of any touch ups that need to be done.
• Understands and adheres to all fire safety procedures.
• Carries out other duties assigns by the Executive Housekeeper/ Housekeeping Manager.
• Is aware of the company's Quality Policy, Vision, Mission Statement, Guiding Principles and Hallmarks and ensures that these are put into practice in our daily work activities.
• Communicate new or amended procedures to relevant departments/ colleagues in a timely manner, ensuring they have been understood.
• Control department forms and records according to the Jumeirah standards for Document Control.
• Adheres to Departmental Performance Plan.
• To train and coach all housekeeping attendants according to the monthly training plan set-up by the departmental trainer.
• Assists in all inventories, which are conducted on a monthly or quarterly basis.
• Allocates room to housekeeping attendants according to the system implemented in the hotel.
• Ensures that a complete handover is done at the end of every shift, logging any relevant information or requests.
• Ensures all discrepancies are reported in a timely manner.
• To control the usage of guest amenities, cleaning chemicals, cleaning equipment and linen ensuring that there is no misuse, wastage or over ordering.
• Assists Executive Housekeeper/ Housekeeping Manager or designate in any special projects.
• About you

  Qualification 

  Essential

• Read, write & speaks English

• Education - High School diploma

Desirable

• Diploma in Hotel Operations

Experience

Essential

• 2 years experience working with 5 star hotel in Housekeeping as a room attendant
• Guest interaction experience

Desirable

• 2 years experience working with 5 star hotel in Housekeeping as a team leader
• Middle East experience

Skills & Competencies

• Familiar with the chemicals and equipment used in Housekeeping

• Basic knowledge of Opera - housekeeping

• Task Trainer and Health & Safety certified

• Ability to select and develop appropriate criteria methods and procedures to be utilized in order to solve problems.

Svitlana Kovalenko

Professional Recruiter

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