The main purpose of this role will be to represent the management of the Resort outside normal office hours and to supervise all Front Office colleagues working overnight; ensuring a smooth operation and maximum guest satisfaction in all areas.

Other duties will be as follows:

• To represent the management of the Resort outside normal office hours and to supervise all Front Office colleagues working overnight ensuring a smooth operation and maximum guest satisfaction in all areas.
• Ensuring that all related policies & procedures are followed by Front Office Colleagues.
• Managing the Jumeirah Group loyalty program "Sirius" (i.e. following up on pending point, conducting training).
• Attending daily handover briefings before the beginning of every shift as well as departmental communication meetings.
• Controlling the booking situation of the day and handling booking out guests in case of an overbooking situation.
• Arranging emergency visas for guests if necessary, in conjunction with the Airport Desk.
• Ensuring the general cleanliness of the lobby and entrance area at all times and liaising with Housekeeping and Concierge when necessary.
• Assisting the Team Leaders when necessary (i.e. with checking Registration Cards, Group Check-ins).
• Recording relevant details of any major incident and important information in the guest feedback report.
• Completing checks on input standards (guest profiles, market, source and channel codes) on a daily basis, highlighting any issues to the Assistant Front Office Manager and taking action to ensure continual improvement.
• Assist in maintaining and developing front Office SOP's and to ensure all Front Office colleagues adheres to the correct procedures.

About You

In order to be considered for this role, you should be Degree educated and have leadership experience of at least three years in a Front Office Department of a luxury 5* hotel with 250+ rooms. Alternatively, we would also be keen to see candidates that have experience gained as an Assistant Front Office Manager or Club Lounge Manager in a 5* luxury hotel that has less than 292 rooms.

Bachelor/Masters Degree from a hotel school, fluency in a foreign language and knowledge of 'Opera' (Front Office Application) will be viewed as highly desirable.

Svitlana Kovalenko

Professional Recruiter

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