• To be flexible with work hours.
• To be familiar with the hotel’s alarm system, emergency plans and procedures for lost and found items.
• To comply with safety regulations and procedures, and ensure that all team guests of the hotel observe safety precautions and use safety equipment.
• To ensure that the Department's operational budget is strictly adhered to and that all costs are controlled and expenditures approved.
• To comply with local legislation and be conversant and act in accordance with any such matters relating to your department.
• To be flexible and to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
• To be available in front of the guests and associates
• To maintain complete knowledge and comply with the hotel and departmental policies and procedures
• Set up workstation with necessary supplies. Maintain cleanliness throughout shift
• Productivity and revenue awareness. Focused dedicated attitude towards achieving overall So Spa revenue target.
• Meet with So Spa Manager/Supervisor prior to commencing each shift to review business status.
• Strive to achieve daily target through So Spa services and retail sales.
• Demonstrate full knowledge of all professional and retail product lines.
• Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
• Handle guest complaints by following the instant guest pacification procedures and insuring guest satisfaction.
• Escort guests to and from treatments.

SKILLS

Level of Education
Others Areas of study
Other Professional experiences
1 to 2 years

Languages essential
English (Primary tongue)

Anna Savchuk
Professional Recruiter
aworkabroad.com
anna.savchuk@aworkabroad.com
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