•Complete locker room cleaning and duty checklist each shift areas include: Locker areas, Vanity counters, Bathrooms, Sink areas, Shower areas, Steam Rooms, Saunas & Pool entry.
•Make sure all amenities are always fully stocked: shampoo, conditioner, lotion, tissues, toilet paper, paper towels, etc.
•Make sure there are always enough clean folded towels for all the guests.
•Report any broken equipment or accessories to the Assistant Spa & Recreation manager or Spa & Recreation Manager.
•Be aggressively hospitable with members and guests; offer greeting and partings wishes.
•Follow and enforce all safety policies applicable to locker rooms and laundry room.
•Other responsibilities as assigned by the Department Head.
•Remains polite and courteous at all times whatever customers may request
•Respects guests' privacy while working.
•Takes guests' behavior patterns into consideration
•If necessary, explains to guests how to use certain equipment.
•Checks that equipment is in good working order, informing the Spa & Recreation Manager of any anomalies
•Applies the procedure for handling lost property
•Sorts and counts dirty linen items before sending to laundry
•Sorts waste
•Respects guidelines on the use of cleaning products
•Handles hotel equipment, complimentary welcome gifts and room linen with due care
•Is responsible for cleaning and restocking the trolley every day
•Keeps the trolley and store room impeccably tidy
•To be fully aware, conversant and embody Accor’s spirit, values and goals, and is responsible to integrate them in the day to day operation.
•To be fully aware and conversant of Accor’ environmental charter and is responsible to integrate them in the day to day operation.
•To be fully aware and conversant of ISO9001 (for Ibis Hotel) policies and procedures and is responsible to integrate them in the day to day operation.
SKILLS
Level of Education Bachelor / Licence Areas of study Hospitality Professional experiences 1 to 2 years Languages essential Estonian (Primary tongue) Essential and optional requirements
Anna Savchuk
Professional Recruiter
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anna.savchuk@aworkabroad.com
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