Assists the Front Office Manager in all aspects of their duties

 

§ Assist Front Office Manager in execution of the management of staff

 

§ Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition

 

§ Monitor Front Office and particularly Guest Relations personnel, to ensure IHG members, known repeat guests and other VIPs receive special attention and recognition

 

§ Control the availability of rooms, rooms types, accuracy of room count and rate categories

 

§ Maximize occupancy, revenue and average rate while maintaining high service standards

 

§ Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to

 

§ Turn away guests if occupancies deem it necessary ensuring no good-will is lost

 

§ Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met

 

§ Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out

 

§ Know system recovery procedures

 

§ Interpret computer reports

 

§ Compile statistics for front office and provide reports relating to that area

 

§ Continually check the accuracy of room count

 

§ Approve upgrades and special amenities in absence of manager

 

§ Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival

 

§ Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees

 

§ Provide input for Front Office Departmental Meetings and deputizes in cases of absence

 

§ Promote Inter-hotel sales and in house facilities

 

Qualifications:

 

 

 

- 3 years related experience

 

- Bachelors degree

 

- Able to speak in Arabic is an added advantage

 

- Team player

 

- Good communication and written in English

 

Alisa Rakhubovskaya

Professional Recruiter

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