ob Description
As a Support Engineer you will be a member of our international oriented support team (currently circa 25 FTE’s) in the CSC, which is part of our Operations department. In this role, you will work closely with the other regional CSC teams with regional and global reporting lines as per matrix management. The CSC team is responsible for all incident management activities. Our Support Engineers therefore take full ownership of a pending technical issue until resolved.
Your primary tasks in this position will be to:
- Communicate with customers concerning incoming incidents and register these findings;
- Resolve technical issues involving clients’ network connections by analyzing the incident and pro-actively coordinating the repair process with providers;
- Monitoring customer networks and network nodes;
- Manage the customer relation by means of proactive communication throughout the entire resolution process so that the client experiences the problem as fully and adequately resolved by Expereo;
- Administrate the process of technical support accurately and share findings with colleagues;
- Participate in project teams as necessary to support the business.
Skills
- Completed relevant education (ICT, Electronics, Telecommunications);
- Minimal of 1 year relevant work experience;
- General knowledge of:
* Access networking technologies (xDSL, Leased Line, wireless, satellite)
* Routers / firewalls (primarily Cisco)
* VPN solutions (public based on IPSEC/SSL or private based on MPLS)
* Network management systems / toolsVPN solutions (public based on IPSEC/SSL or private based on MPLS)
* English proficiency is a must, as is Russian, any other additional language skills would be beneficial;
* Analytically & communicatively strong;
* Creative & customer focused;
* Team player;
* You are enthusiastic about our core values simplicity, passion and innovation.
Svitlana Kovalenko
Professional Recruiter
facebook.com/svetlana.kovalenko.982
linkedin.com/profile/view?id=421035153
twitter.com/KovaSvitlana