Main Duties:
To serve inquiries and booking calls, to correspond to email in a timely manner, have a full and comprehensive knowledge of the Jumeirah restaurants and be a direct and continual source of information, help and assistance to all guests
 
Administrational

• Maintain report and tracking required in the business  
• Support Assistant Managers and Team Leader’s to prepare the Daily Restaurant Report
• Assist Assistant Managers & Team Leader’s to maintain inbox capacity, delete invalid files 
• Support Assistant managers & Team Leader’s to reply email inquiries and bookings request
• Support Assistant Managers & Team Leader’s in maintaining records, tracking, reports required for the business  

Daily Task

• To identify and anticipate guest needs and requirements
• To abide by all policies and procedures as stated in the F&B SOP Manual
• To report to duty punctually and in accordance with the issued department duty roster
• To adhere to the Jumeirah Group Grooming and Uniform Standards
• Answers all incoming telephone calls within 3 rings, using the standard greeting and covering Telephone Test Calls Criteria  
• Make sure to take all necessary information
• Takes restaurant reservations for all outlets made via phone, email, fax or personal
• Uses and maintains Restaurant Reservations System accordingly as per given procedure
• To ensure accurate input of restaurant reservations details in the reservations system  
• Control the flow of the booking by not taking too many bookings at the same time
• To handle reservation changes and cancellations
• Distributes internal correspondence to the relevant departments
• To keep him-/her-self updated with the current and future restaurants status and the occupancy levels
• Support Department’s KPI
• Achieve individual KPI’s ( TTC , Call Log In etc )
• Responsible to keep a track and push own training needs  

About you: Experience 
Essential

• Minimum 1 year experience in Call Centre 

Desired

• Has F and B Background
• Knowledge in Epicure and Opera  

Qualifications
Essential

• Excellent English Communication Skills (Verbal and Written) 
• English 3 Proficient  
• Preferably an Arabic /Russian speaker

Skills

• Attention to Detail
• Good Computer Skills 
• Excellent memory skills 

Svitlana Kovalenko

Professional Recruiter

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