We operate 24/7, and that gives you the opportunity to be flexible with your shifts. We offer a good benefit package as below:
What you need to do in return? Well…you need to effectively use your excellent customer service skills for our high profile cardholders; assist them with their card inquiries over the phone; advise them on procedure and give the best resolution. We work on a fast paced environment and flexibility matters.
If you feel you would like to be part of this team and you are ready to show your best talents, please apply for this role:
Main Responsibilities include:
• The main responsibility of this role will be to support Commercial cardholders within Europe via phone and email.
• The job holder will provide a single ‘window’ and act as a representative for the company. Providing first class support and acting as a point of escalation in the resolution of cardholder enquiries. Using a Customer Service Application and Global Messaging System the job holder will liaise with teams in UK, India and staff onsite to facilitate the resolution of enquiries
• This role will require flexibility over working hours and the job holder will be expected to cover shifts where the contact centre is working on a 24 x 7 basis, 365 days a year.
In order to be considered for this position, candidates must be able to demonstrate the following skills and experiences:
• Russian and English 24/7 account.
• Previous experience in Customer Service, preferably in the financial industry
• Computer literate: Word-processing, Excel, internet and general systems usage
• Flexibility - Multicultural oriented
• Ability to work under pressure and detail oriented
• Strong interpersonal, communication and customer service skills
• Initiative, ability to multitask and priorities
• Interest in Financial matters
• Experience in Cards business highly valued
• Sense of urgency and responsibility required
• Problem solving
• Conflict resolution
• Good level of comfort with computer applications and MS Office
• Effectively prioritise time & manage work to deadlines
• Take ownership of issues and liaise with the client and internal Operations to resolve
• Ability to work in a pressured environment and multi-task is essential
• Must be proactive and prepared to investigate issues off own initiative with the minimum of information.
• Excellent communication skills & ability to communicate at all levels Self-motivated and demonstrate high level of initiative Display a high level of attention to detail
Anna Savchuk
Professional Recruiter
aworkabroad.com
anna.savchuk@aworkabroad.com
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