DUTIES AND RESPONSIBILITIES:

Guest satisfaction:

• To ensure materials is in place for Reservation, arrivals, in house stay, request, and departure
• To organize Non-English speaking guest’s reservation, arrivals, requests, in house stay, and departures.
• To follow up on Non-English speaking guests issues.
• To ensure all customers requests are handle quickly and effectively
• Check registration cards to ensure that all details necessary have been recorded.
• Update all existing and new guests’ history files as and when new information arrives.
• Monitor Guest comments cards and compile and distribute monthly guest comments.
• Perform analysis of guests comments for management on a monthly basis.
• Compile and effect mailing lists when required by hotel.
• Prepare and send all compliments letters in reply to guests who have filled in the comments cards.
• Keep any records required for back up and future reference.

• Use communication tools in place to record in a diary or a trace book all pertinent events, which concern the guest during his/her stay at the hotel, i.e. Birthday, wedding, anniversary, wedding etc., and inform all the relevant departments for subsequent action. As advised by Guest Relation supervisor.
• To participate in all Weddings / Honeymoons reservation information passed to the front desk and other relevant departments and ensure all rooms are assigned two days in advance to guest arrival.
• To organize on a weekly basis the invitation for the Management cocktail.
• To keep up to date the Hotel golden book by asking High Profile guest to sign it.

Hotel Visit:

• To participate in all hotels visit when required
• To participate in all eductours when required
• To coordinate with housekeeping, front desk and villas the visit for the day. As well as all other departments that might involved.

Communication:

• To look after the guest history by maintaining a system that keep record of preferences, comments and special needs.

Environmental Awareness:

• To comply with all company and local laws regarding, Fire, Health and Safety procedure.
• To participate in any training sessions of the aforementioned.
• To report and follow up any defects with equipment within the work environment.

Candidate Requirements :

• Graduate/Diploma in Hotel Management
• At Least 2 - 3 years of experience as a Front Office Assistant.
• Effective communication skills and pleasant personality are a must
• Possession of superior interactive skills is essential
• Knowledge of Opera
• Possession of basic computer operating skills – MS Office/Excel is desirable
• Expected to regularly work long hours, on evenings, on week-ends, public holidays and during cyclonic weather

• Previous experience in tourism industry would be an advantage

 

Best regards,

Anastasiya Krasnozhon

Professional Recruiter

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