<ul> <li>Attends regular training sessions in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, up-selling, etc.</li> <li>Works as per instructions from the immediate Supervisor and as per duty shifts i.e. basic cleaning work, polishing equipment, table setting, collects materials / goods from other departments, etc.</li> <li>Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.</li> <li>Ensures proper appearance (condition of uniforms) and grooming whilst on duty.</li> <li>Works (hands on) towards the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours.</li> <li>Handles the guest greeting upon arrival and their seating through the hostess.</li> <li>Ensures that under no circumstances the entrance is left unattended.</li> <li>Maintains a professional / friendly, yet discreet relationship with the outlet patrons to ensure their well-being.</li> <li>Makes himself / herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).</li> <li>Reports cleanliness and maintenance issues to the immediate Supervisor.</li> <li>Handles guest complaints as per instructions or consults the immediate Supervisor.</li> <li>Does all mise en place work according to the whole day service requirements.</li> <li>Attends all regular departmental briefings and contributes to an open communication within the assigned team.</li> <li>Contributes to meet / maximize the monthly revenue budget for the respective outlet and understands to control the operational expenses.</li> <li>Familiar with the company’s internal policies and safety procedures</li> <li>Helps in other areas of the Hotel if the situation requires.</li> <li>To be responsible for cashier’s house fund, and its safekeeping.</li> <li>To ensure that a check is made and recorded in the POS system for every food & beverage sale in the outlet.</li> <li>To ensure that a check is made and recorded in the POS system for any meals consumed by employees, or any service offered to guests as complimentary or entertainment.</li> <li>To enter opening and closing check no. used in his/her shift in the Night Auditors logbook, and ensure that checks are used serially, and all the checks are accounted for.To open a guest check in the POS system, punching orders, splitting and transferring tables, settling checks as cash, room charge, credit card or city ledger.</li> <li>To prepare cashier’s summary and tally it with Micros (POS) reading at the close of his shift.</li> <li>To printing and tally transaction list from credit card machines with physical check, and Micros reading.</li> <li>To prepare deposit envelope, write the deposit amount in cashier’s deposit sheet and drop the envelope in the Front Office safe depository, in the presence of a witness, who has also signed the witness column of the cashier’s deposit sheet.</li> </ul>
Alisa Rakhubovskaya
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