JOB OVERVIEW

Responsible for the operational

efficiency of all housekeeping areas and the service delivery of those areas
within budgeted guidelines

At our hotel we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them, we need you to stay One Step Ahead and:

• Create Confidence – by being an
  expert at what you do; by acting and looking the part and adapting your
  style to match your guests’ pace in all you do.


• Encourages Success – by supporting and
  respecting your guests and their goals; by recognizing them and making
  them feel valued and important and offering thoughtful choices to help
  them feel restored and balanced.
•  Make It Happen – by being perceptive to your guests’ needs; by taking ownership for getting
  things done and working seamlessly with others to help guests be successful.

Duties and Responsibilities

- Define training needs based on guest feedback, observation, and associates feedback.

- Deliver training regularly

- Participate in the monthly meeting with Training Manager

- Responsible for the new comers and their departmental orientation

- Create awareness of the importance of trainings

- Initiate cross training based on talents recognized within the department

- Do follow-ups to evaluate the effectiveness of training

- Monitor brand standard implementation for Rooms and Public area

- Supervise the implementation of housekeeping standards and procedures in relation to:

• Bedroom
  service


• Bathroom
  service


• Valet service


• Cleaning
  service


• Linen
  maintenance

- Recommended changes to these standards and training needs on an ongoing basis

- Maintain a current and thorough knowledge of all housekeeping systems

- Solve employee grievances

- Perform Room allocations and inspections

- Prioritise arrival rooms

- Liaise with Front Office for guest and hotel requirements

- Coordinate special projects (eg. site rooms, vermin control, window and carpet cleaning, room inventories)

- Manage all special requests made by guests

- Ensure consistency within the department

- Management of lost property for the hotel

- Ensure you have complete knowledge of room types, layouts and facilities

- Manage storage areas

- Maintain adequate stock levels

- Complete stock takes as required

- Conducts shift briefings to ensure hotel activities and operational requirements are known

- Works with Superior and Human Resource Manager to ensure the departmental performance of colleagues is productive

- Works with superior in the preparation and management of the department’s budget and is aware of financial targets

- Recycles where-ever possible and enforces cost saving measures to colleagues

SELF MANAGEMENT

- Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook 

-  Comply with Company Grooming Standards at all times to portray a professional image of self and the hotel.

- Comply with Time and Attendance Policies set by the hotel.

- Actively participate in training and development programs and maximize opportunities for self-development

- Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety

- Familiarize yourself with emergency and evacuation procedures

- Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager

- Comply with the Company’s Corporate Code of Conduct

-  Familiarize self with the company values (Great Hotels Guests Love) and model desired behaviors (Winning Ways, Room to be yourself) and ways of working (IHG Wheel).

- Perform all tasks as directed by the Manager in pursuit of the achievement of business goals

 

Best regards,

Anastasiya Krasnozhon

Professional Recruiter

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