We are looking for Passion, Professionalism, Charming, Confident, and Enthusiasm Team members and Leaders.
Duties and Responsibilities
Assist in the coordination of tasks and operations of the Banqueting Department.
Project courtesy, hospitality and professional behaviour across your department at all times with guests and fellow colleagues, and ensure Line Employees exercise the same levels of professionalism and courtesy.
Review event sheets to ensure a full understanding of setup, event flow, catering and other special requirements.
Ensure all Banquet Waiters including casual employees are fully briefed and understand service requirements of the given event.
Oversee the setup of functions and events.
Spot check items served to ensure they meet established standards and procedures.
Ensure the flow of catering for events follows established standards and protocols.
Be the first line of defence to handle guest queries and resolve issues in a timely and professional manner.
Monitor guest feedback and make recommendations for improvements or new products or services to meet guest needs.
Be available to address issues with regard to charge disputes and discrepancies when required.
Conduct routine inventory taking to ensure stock levels for operating equipment and other items are up to par for your department.
Be actively involved in the training and induction for new Employees in your department.
Deliver training programmes as required and coordinate training tasks with the HR department and trainers.
Coach Line Employees in service standards to ensure operating procedures are adhered to.
Communicate potential issues with regard to Employee misconduct and potential disciplinary action to your Manager.
In the absence of your Manager, coordinate department briefings and provide ongoing communication to Line Employees regarding new policies, programmes and procedures.
Maintain a complete understanding of the Employee Handbook and adhere to regulations contained therein.
Maintain a complete understanding of the Hotel’s policy relating to fire, safety and health, and ensure all precautions are taken to safeguard against incidents for areas under your supervision.
Perform other assignments to meet business needs as directed by your superiors.
Required Skills
Innovative thinking.
Strong interpersonal and communication skills.
Good leadership, coaching and counselling skills.
Good analytical skills and strategic thinking.
Able to multi-task and prioritise tasks consistent with business objectives.
High attention to detail.
Computer literate with knowledge of Word, Excel, PPT, POS, industry related software desired.
Must be fluent in English and local language.
Anna Savchuk
Professional Recruiter
aworkabroad.com
anna.savchuk@aworkabroad.com
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