Starwood Hotels & Resorts Worldwide, Inc. is one of the leading hotel and leisure companies in the world with 1090 properties in 100 countries and territories with 154,000 employees at its owned and managed properties. Starwood Hotels is a fully integrated owner, operator and franchisor of hotels, resorts and residences with the following internationally renowned brands: St. Regis®, The Luxury Collection®, W®, Westin®, Le Méridien®, Sheraton®, Four Points® by Sheraton, Aloft®, and Element SM.

Location

A pinnacle of perfection, set within the cosmopolitan Dubai Marina. Grosvenor House Dubai is a landmark of prestige and a symbol of refinement. It is a home for culture, creative excellence, and a collector of lasting impressions.

Grosvenor House is a name steeped in excellence and combines luxurious standards with futuristic flair. A guardian of tradition, perfectly refined. The Grosvenor House prides itself on its impeccable service, built on the legendary hospitality of Arabia. Every wish expressed is met with equal measures of priority, discretion and charm.

Located close to the city centre within easy reach of business and leisure facilities, the Grosvenor House is the ideal location for business, leisure or for it your home.

Department

spa

Job Description

• To conduct daily meetings to discuss service goals and objectives for the day.

• To manage implementation of revised E’Spa core standards in product and service.

• To consult and effectively and positively manage changes in operation, policy and procedures with direct reports.

• To ensure service briefings are carried out as appropriate regarding core standards (dress code, hygiene, service procedure).

• To ensure close client liaison is maintained at all times throughout events.

• To generate new ideas for service and products that will maintain a competitive and leading edge over our Competitive Set.

• To effectively roster and book staff to cover all forecasted events and manage the monthly Manpower costs as percentage of revenue and in relation to covers and the productivity.

• To conduct performance or disciplinary related reviews with direct reports as necessary on a timely basis.

• To ensure all team members adhere to the agreed standards and initiate a training plan for all full time employees and permanent casual workers.

• To be involved in and drive the Six Sigma process within all areas of responsibility – includes timely training of staff within 6 months of start date, and encouragement for them to participate in project teams.

• To create an environment in which direct reports can take responsibility and authority for their work and development.

• To actively participate in the meetings as appropriate - daily operations briefing, weekly business planning meetings. monthly Spa communications meeting, Marketing Plan & Operating Plan meetings as requested, Spa ESI Feedback Meetings, GSI, Monthly Department Heads Meeting.

• To provide creative methods for improving Customer Service.

• To build relationship with E’Spa.

• To closely monitor all interviews for Spa staff to ensure awareness of core standards, grooming and technical skills requirements.

Requirements

• You must have a solid background of all the spa treatments and services in a high end and luxurious environment
.
• You must have 2-4 years experience in a similar role in a five star international environment

• Must be comfortable and familiar in working in a high class spa operations

• Middle East experience is an advantage.

• Recreation and gym background is advantage

• Expert in meeting agreed financial budgeted targets 

• Must be able to generate new ideas for service and products that will maintain a competitive and leading edge over the competitive set

• The candidate must be young, dynamic, highly motivated, innovative, enthusiastic, team work oriented, Multi tasking ,Interpersonal competences ,Self motivated ,Stress management skills and a creative individual 

• Strong Administration skills, to be able to work with various software such as Microsoft Office Excel, Word, Power point and Outlook.

• Strong organizational skills to be able to handle rostering, training and managing of the department.

• Assist and support Spa staff and management in daily activities 

• Provide high quality customer services to Spa guests & Excellent oral and written communication skills

• Communicate and collaborate with other departments within the spa

• Handle and maintain equipment and tools in proper spa settings and keep premises neat 

• Ensure compliance with local and federal health and safety policies, standards and regulations

• Record and monitor all sales, costs, payroll and profits within the spa

• Participate at marketing and promotion activities

.Galina Mykhailova

Proffesional Recruiter

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