Job Summary The Cluster Office Admin supports the Cluster executive team with all administration duties related to the whole cluster. Organizes the teams daily standups and weekly activities, manages attendance, payroll, meeting minutes, and any internal or external correspondence & communication. The Cluster admin should exercise high degree of business acumen in making professional judgments and maintaining confidentiality. They will perform department administrative functions; manage meeting schedules and travel planning and coordination. Candidate Profile Experience Relevant, proven strength within an administrative environment. A solid grounding in the Hotel or Leisure Industry preferred Experience in a Sales & Marketing environment preferred Understanding of Marriott brand principles & marketing standards preferred Fluent in written and verbal English is a must. Arabic Language abilities is a plus. Skills and Knowledge Strong organization skills with good attention to detail Strong communication skills (verbal, listening, writing) A knowledge of contractual agreements and legal implications (desirable) General awareness of the function of a sales department. Knowledge of operations and associated challenges for all brands (desirable) Effective decision making and problem-solving skills Ability to use standard software applications and hotel systems including OPERA and Outlook Good analytical and administrative skills Strong customer and associate relation skills Ability to develop and maintain relationships e.g., associates, customers, vendors Ability to work independently and as part of a team Detail oriented with a track record of follow through and delivery Strong project management skills Knowledge of operations and associated challenges for all brands Strong organization skills Education or Certification High School Diploma or equivalent required A university Degree is preferred Hospitality Management/Marketing Degree beneficial Major Responsibilities The following are specific responsibilities and contributions critical to the successful performance of the position: To coordinate and manage key team activities in the department – White Board, Entertainments, Site Inspections, etc Assisting with Sales Activities or PR/Mkt activities when required. Respond in a timely manner to incoming calls and follow up with whatever is needed. Help and support team needs in all cluster activities including Sales, Marketing, PR, and E-com. Build and maintain strong internal and external relationships to help profile the department and drive business. Understand the overall market – competitor’s strengths and weaknesses, economic trends, supply and demand etc. Transfers accurate, complete and timely information to other departments Performs other related tasks as assigned by management. Complies with Marriott International Hotels Limited Continent Office policies and procedures. Order supplies for the department. Ensuring that there are always supplies available to other members of the department. Support for other special projects as assigned (i.e. ordering department gifts, organizing department functions, relocating department offices, assisting with new hires and transfers, etc.) Research questions and problems regarding Continent/Department or administrative policies, procedures, information and services, including questions that are complex in nature. Handles special reporting projects and requests, which could include presentations, monthly reports, budget schedules, accumulating data / information from hotels, when needed. This work may include data entry and/or basic analysis, creating/updating reports, using key MI reports/databases, performing data entry into a mainframe application and developing databases or spreadsheets. Basic administrative functions such as meeting scheduling, copying, filing and distribution of materials. Various research projects and other duties as assigned. Process data through an automated administrative system. This may include processing items such as expense reports, accounts payable, payroll and personnel data. Performs research and follow-up necessary to solve problems encountered. Identify areas where new administrative policies and procedures may be necessary within a department. The incumbent will initiate the project to develop the new policy or procedure.
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