Summary of Responsibilities:
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
Assisting with managing all aspects of the department's daily operations
Providing managerial support for Reception, Royal Service, Guest Services in the daily operational duties for these areas
Supervising, training and developing team; assisting with recruiting, performance management
Ensuring proper staffing and scheduling in accordance with productivity guidelines
Coordinating relevant departments to ensure arrivals are efficiently managed
Ensuring daily work is completed, supervising shift closings, processing various accounting transactions etc.
Working in Night Audit as required
Communicating through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
Preparing and delivering training as required
Assisting guests regarding hotel facilities, programmes, activities, special requests, charges, complaints
Assuming the role of Front Office Manager as required
Other duties as assigned
Qualifications:
Degree or Diploma in Hospitality Management is an asset
3 years front desk experience, one (1) of which in a supervisory role required
Basic first aid certification or willing to complete
Proven superior supervisory, leadership and training skills
Excellent customer service, communication (verbal and written, fluent in English), interpersonal, organization, prioritization, multi tasking and problem solving skills; detail oriented
Knowledge of Micros-Fidelio Property Management System an asset
Experience with a Hotel loyalty programme an asset
Proficient with MS Office suite applications required
Visa Requirements: Non-Bermudian candidates will need to qualify for a Bermuda Department of Immigration work permit.
Anastasiya Krasnozhon
Professional Recruiter
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