We offer you:

• Great comprehensive benefits package including Health and Dental benefits that start on day one.
• Excellent training and development programs as well as opportunities to grow within the company.
• Comprehensive Total Rewards Package and Company Matched Retirement Plan.

Major Responsibilities

• Provide guidance and training to functional groups related to report execution and analytical approach to problem solving.
• Support and develop solutions for Customer Service related to Nestlé Continuous Excellence.
• Support and develop measures and reporting for audit requirements.
• Engage all team members in the active pursuit of all process improvement opportunities.
• Challenge the status quo to improve decision making and problem solving.
• Deliver effective business solutions on time and ensure error-free order management.
• Conduct regular operational reviews implementing required changes to improve performance.
• Active participation in all Supply Chain / Customer Service initiatives.
• Continuously review / analyze data, and identify trends driving corrective action and modifying procedures as required to meet customer service objectives.
• Support the LEAN Value stream initiative methodology and approach in Customer Service.
• Support and develop ongoing monthly and weekly updates of customer service key performance indicators.
• Support development and execution of standard process and performance indicators that will allow for targeted opportunities to enhance results.
• Organize, analyze, and synthesize facts into targeted, formatted end products to support internal and external requests.
• Validate and analyze data and determine root cause and effects.
• Development of analytical tools to support business needs.
• Identify opportunities in Customer Service operations and work with the team to drive focused improvement.
• Establish network of key contacts and decision makers required to drive performance improvement across all facets / levels of Customer Service interaction.
• Drive reduction in manual touches in the Customer Service reporting and order processing.
• Support development and validation of new Customer Service reporting solutions (e.g. Cognos, BW, etc.).

Qualifications

• A university or college degree in a business-related discipline combined with 2 – 3 years of comparable work experience in the consumer products industry.
• Strong interpersonal skills. Must be able to communicate effectively both verbally and in written
• Highly developed analytical and problem-solving skills
• Highly developed organizational, negotiation and presentation skills
• Ability to multi-task and thrive in a fast paced environment
• Proficient in MS Word, Excel, PowerPoint; and knowledge of SAP considered an asset.

Anna Savchuk
Professional Recruiter
aworkabroad.com
anna.savchuk@aworkabroad.com
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