Description  

Great vacations begin with great employees!

Combine your experience and sense of adventure by joining our exciting team of employees working onboard our ships at sea.

 

 

 

Celebrity Cruises is looking for inspired global professionals who believe in success through commitment and pride to join our expanding family. As an industry leader in service and innovation, we provide a working environment that fosters career growth and development for our onboard team members. With a fleet of innovative cruise ships, each offering guests a premium vacation experience, there are almost countless opportunities to join us at sea.

 

 

 

As Traveling Fleet Shore Excursions Manager, you would be establishing a positive working environment across all ships, focusing on ensuring operational goals are met and training, leadership development and recognition of overall team performance are sustained. This position travels extensively to the ships in support of the Global Tour Operations division to conduct training, scheduled and unscheduled reviews to ensure maximum compliance with company brand standards and SQM. The Fleet Shore Excursion Manager strives to ensure that the Destination Concierge and Shore Excursion Manager are the ship’s advocate for delivering outstanding customer services to our guests and go above and beyond their expectations

 

 

 

Responsibilities include (but are not limited to):

 

 

 

•Develops technical training manuals for Shore Excursions teams, the Destination Concierge and regularly conducts onboard sales training with all of the team; ensuring members understand current strategies and plans to meet targets

 

 

 

•Actively identifies and monitors the scheduling needs of the Shore Excursion division. Demonstrates aptitude for the management of headcount within the Shore Excursion team, as it relates to and supports the business needs of the ships

 

 

 

•Meets with Tour Operators to discuss any ongoing issues relating to Global Tour Operations and provides Account Managers with written report of such meetings. Inspects Shore Excursions and discusses possible new tour options

 

 

 

•Work with the Shore Excursion Manager to challenge them to constantly identify and develop new ways to enhance and enrich the guest experience. Through sustained and regular review of the most common issues, implements tracking measures to establish the root cause and eliminate recurrence fleet-wide

 

 

 

•Works with shore-side support functional groups to streamline policies and procedures, maintaining a database of outstanding issues until full compliance is reached. Ensures timely updates and revisions are made to the SQM

 

 

 

•Stays abreast of current industry standards by investigating new trends in Global Tour Operations, professional publications, establishing personal networks, and sharing of best practices, lessons learned and new benchmarks with shipboard management and shore-side support groups

 

 

 

•Ensures the Shore Excursion Managers and Destination Concierges provide clear and concise handover notes to eliminate any possible miscommunication that compromises the efficiency of set processes

 

 

 

•Coaches and develops direct reports and high potential members of the team

 

 

 

•Provides candid performance feedback and takes appropriate corrective action for poor performance

 

Qualifications  

Requirements:

 

 

 

•Must have a minimum of (2) years of experience as a Shore Excursion Manager

 

 

 

•Previous management experience with a team of 4-10 individuals

 

 

 

•In addition to English, the ability to speak any of the following languages is preferred; Italian, Spanish, French, and German

 

 

 

•Strong knowledge of ports, tours, and itineraries (Caribbean, Europe, Baltic, South America, Australia, Asia, Mediterranean, and Alaska) is required

 

 

 

•Previous sales experience in Travel and Tourism

 

 

 

•Working knowledge of computers, Internet access, and the ability to navigate within a variety of software packages such as Excel, Word, or related programs

 

 

 

Thank you for your interest in this role. Royal Caribbean Cruises Ltd., one of the world's largest cruise companies and employer of choice, has an array of brands including Azamara Club Cruises, Celebrity Cruises, Pulmantur and Royal Caribbean International. These brands offer a variety of onboard activities, services and amenities, including simulated surfing, swimming pools, sun decks, beauty salons, exercise and spa facilities, ice skating rinks, in-line skating, basketball courts, rock climbing walls, miniature golf courses, gaming facilities, lounges, bars, Las Vegas-style entertainment, cinemas and Royal Promenades, which include interior shopping, dining and an entertainment boulevard.

 

 

 

Join our team as Traveling Fleet Shore Excursions Manager Once you click to apply below, it will take you 10-15 mins to complete our application, which will help us better qualify your candidacy. If you are being considered for this position you will hear back from us within the next days. During this time, you can view your application status on our career site. 

Galina Mykhailova

Proffesional Recruiter

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