Position Requirements::

Qualifications 

-Bachelor’s Degree/ Diploma / Certificate in Hospitality or higher and Facility Management or equivalent.

-Besides being fluent in English, Speaking a foreign language (French) in line with the resort market guest profile is essential.

-Minimum 2 years of customer service experience, preferably in hospitality or related service industry.

-People-oriented with full commitment to customer service -Proactive and able to work under high pressure

-Able to clearly and pleasantly communicate with Guests and fellow employees both in person and by telephone.

-Ability to work conscientiously, meet deadlines, follow instructions and directions with minimal supervision.

-Must be very adaptable to change and adapt to island life

-Must be very pro-active

-Ability to work in a self-motivated environment with little supervision with multinational environment. -Computer literate

-Must have superior customer service, interpersonal, conflict resolution and oral communication skills.

-Ability to communicate tactfully with high-end Guests, Department Heads and any other employees to resolve problems and negotiate resolutions.

-Ability to work in a fast paced, stressful work environment

-Ability to use word processing and spreadsheet software, and proprietary hotel software

Alisa Rakhubovskaya

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