As a Guest Relation Officer, you will serve on the Front Office Team which is the main connection between the guest, the resort, and the various resort departments. A Guest Relation Officer truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:

· To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.

· To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.

· To deal with guest requests to ensure a comfortable and pleasant stay.

· To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.

· To be responsible for accurate and efficient accounts and guest billing processes.

· To assist in keeping the hotel reception area clean and tidy at all times.

To undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.

· To administer all routes of reservations to ensure that room bookings are made and recorded accurately.

· To ensure that all reservations and cancellations are processed efficiently.

· To keep up to date with room prices and special offers to provide accurate information to guests.

· To report any maintenance, breakage or cleanliness problems to the relevant 

· To administer the general petty cash system and float in an accurate manner.

· To undertake all training as required (eg, first aid, health and safety, customer service,Resort general trainings).

· To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire. 

Julia Still
Recruitment Manager
Work Abroad
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