The Role

- To administer the Help Desk System to deliver accurate and timely information in accordance with the business requirements.
- Preparing and issuing Reactive maintenance (RM) worksheets for the MPFM staff and sub contractors.
- To ensure all PPM, RM and AWO instructions are issued, received and logged in the timeframes required by the Business Delivery Model. 
- Receiving and dealing with, in a professional manner, all calls from tenants, landlords and other clients.
- Redirect problems to correct resource.
- Work closely with the other administrators to ensure property management data base is updated with all relevant information needed to ensure smooth running of property leasing / making ready and handover
- Provide accurate and timely reporting of all operational performance/finances data and report as required by Managing Director. Target = 100% accuracy of all documentation.
- Generate and track repair requests with established contracted vendors. Develop and maintain system for vendor follow-up, which guarantees urgency and quality of service requested.
- To develop and maintain a positive working relationship with landlords, tenants, & all other employees within the Artan Holding group of companies.
- To develop and maintain a positive working relationship with the maintenance team and approved suppliers / subcontractors to ensure an efficient service is delivered.
- To manage and check company customer service standards are fully complied with by all team members.
- Liaise with the finance department on all financial issues required to support Help Desk reports.
- Identify and escalate situations requiring urgent attention.
- Track and route problems and requests and document resolutions.
- Stay current with system information, changes and updates.
- Oral and written communication skills.
- Learning skills.
- Customer service orientation
- Problem analysis
- Problem solving
- Adaptability
- Team interaction
- Planning and Organizing.
- Attention to details.
- Stress Tolerance.

Requirements

- Associates degree / Diploma and 2 years of facilities management experience.
- knowledge and experience of customer service practices
- Effective written, verbal and listening communications skills.

The Company is privately owned company with various high profiled subsidiaries across the State of Qatar, such as Doha British School, Qatar Skills Academy, House of Architecture and Interiors.

Anastasiya Krasnozhon Professional Recruiter

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