KEY DUTIES AND RESPONSIBILITIES

- To be the main point of guest contact 24 hours.

- Monitor all night arrivals, ensuring all requests are carried out smoothly. Ensure all reservations are honoured, or dealt with as quickly and smoothly as possible. Deal with VIP room inspections/arrivals/departures.

- Ensure all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.

- Complete the night audit in line with the standards and procedures of the resort for night manager.

- Submit housekeeping and cleaning requests as required.

- Ensure all associates are up to date with current facts of the hotel products and services including room types, rates, relatives and facilities, food and beverage outlets, spa and health club.

- Attend training sessions as required.

The successful candidate will demonstrate the following:
- Enjoy working with others to achieve common goals
- Act with personal professionalism and integrity at all times
- Always conduct business honestly and fairly
- Prioritise workload effectively and be organised and structured at work
- Manage own time and pay attention to detail
- Display a positive attitude, even under pressure
- Committed to meeting and exceeding all performance standards
- Constantly look to develop own professional skills and abilities
- Perform job tasks in line with established policies and procedures
- Always try to provide a top-quality experience to all our business contacts.

Anna Savchuk 
Professional Recruiter
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anna.savchuk@aworkabroad.com
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