In this role, you will be proactively responsible to handle designated check-in counters for our Premium passengers, boarding gates and all other areas determined by management by monitoring the flights and dissemination of information ensuring provision of services as per the laid down service standards.

Additionally you will be responsible to monitor to motivate your colleagues by briefing them. You have to use trouble-shooting techniques in the areas of jurisdiction by identifying the problem, seeking alternatives, then deciding on the correct option, minimize/eliminate flight delays, passenger inconvenience and maintaining the safety/safety requirements. You will be responsible to liaise with Airport security and Immigration in-order to speed-up all customer Care for our Premium passengers handling process.

Requirements

To be successful in this role you will need post High School Qualification. Minimum 3 years of job-related experience required with frontline passenger handling.

You have excellent writte /spoken English skills. You can work all the procedures and rules learnt through the training, briefing and operational circulars. Proficient in Passenger Handling Procedures and should have an ability to delegate work, set clear direction and mange work flow.

We need a strongly motivated individual who is focused and detail oriented. You need to be able to have strong mentoring coaching skills, an ability to develop and train subordinate skills and should foster team work among team members.

Anastasiya Krasnozhon Professional Recruiter

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