Requirements
- Minimum 2 years work experience in a role such as Front Office Executive / Guest Service Agent / Guest Service Centre Agent / Guest Relations Agent / Receptionist / Concierge Agent /
- Luxury 5 star hotel/resort experience only
- Excellent written and verbal communication in English and Arabic is a plus
- Highly organized, result-oriented with the ability to be flexible and work well under pressure
- Must have the ability to handle a multitude of tasks and guest requests
- Knowledge in Micros-Fidelio (Opera) Property Management System
- Strong guest service orientation and training skills background
- Ability to work independently and prioritize responsibilities

The successful candidate will demonstrate the following:
- Always try to anticipate and exceed the needs of customers and colleagues
- Use own initiative and good judgement to solve problems in a calm and efficient way
- Enjoy working with others to achieve common goals
- Act with personal professionalism and integrity at all times
- Always conduct business honestly and fairly
- Prioritise workload effectively and be organised and structured at work
- Manage own time and pay attention to detail
- Display a positive attitude, even under pressure
- Committed to meeting and exceeding all performance standards
- Constantly look to develop own professional skills and abilities
- Perform job tasks in line with established policies and procedures
- Always try to provide a top-quality experience to all our guests.

Anna Savchuk 
Professional Recruiter
aworkabroad.com
anna.savchuk@aworkabroad.com
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