KEY DUTIES AND RESPONSIBILITIES

- Welcomes and farewells guests at the Airport on behalf of Anantara Doha Island in accordance with AOP’s; Provides genuine hospitality and recognition in the work area; Reviews daily arrival and departures to ensure proper handling of all arriving and departing guests

- Assists in basic trouble-shooting support for all airport operations (including lost luggage, lost tickets, Delayed flights, lost passports, etc…) in accordance with AOP’s

- Monitors boat movements with the Al Shyoukh / Reception / Director of Guest Services ensuring all arrivals and departures are done timely.

- Has a thorough understanding of and actively uses available resources, including databases and personal contacts; Provides individual assistance and accurate information in an effective and timely manner; offers a special touch when an opportunity is presented.

- Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction; reports all glitches to Manager or Supervisor for further follow up

- Ensures the work area is ready for service; assists in supplies requisitions according to established procedures

Qualifications:

- Degree in Hospitality Management or equivalent

- Minimum 1 year work experience in a role such as concierge / airport representative / guest relations officer or agent

- Middle East experience preferably

- Luxury 5 star hotel/resort experience

- Excellent written and verbal communication in English and Arabic is a plus

- Highly organized, result-oriented with the ability to be flexible and work well under pressure

- Must have the ability to handle a multitude of tasks and guest requests

- Knowledge in Micros-Fidelio (Opera) Property Management System

- Strong guest service orientation and training skills background

- Ability to work independently and prioritize responsibilities

The successful candidate will demonstrate the following:
- Enjoy working with others to achieve common goals
- Act with personal professionalism and integrity at all times
- Always conduct business honestly and fairly
- Prioritise workload effectively and be organised and structured at work
- Manage own time and pay attention to detail
- Display a positive attitude, even under pressure
- Committed to meeting and exceeding all performance standards
- Constantly look to develop own professional skills and abilities
- Perform job tasks in line with established policies and procedures
- Always try to provide a top-quality experience to all our business contacts.

 

Anna Savchuk

Professional Recruiter

aworkabroad.com

anna.savchuk@aworkabroad.com

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