Reporting to the Food Service Manager, the assistant Food Service Manager (FSM) will deputise in the absence of the SM. Whilst, manage and control all QDF BOH/FOH operations at all other times. Further, the position will be responsible to provide oversight and coordination for associated QDF F&B businesses.

Operational
- Day to day management and oversight of all HIA and associated food and beverage operations
- Implements & maintains all F&B operational policies and procedures
- Contributes to future business development at an operational level
- Plans, identifies,communicates and delegates key responsibilities & tasks to QDF employees
- Organisation of all staff welfare,duties,grooming,schedules & training, food handling & Hygiene, HACCAP
- Through a process of mentoring and quality assurance,ensures that the highest possible standards are met and maintained
- Actively drives sales & improvements through operational performance
- Achieves financial objectives in accordance to the AOP and maximising revenues & profitability
- Customer care -both internally and externally
- Ensures all in store and marketing activity is correctly executed
- Assisting in the preparation of MIS
- Coordination of all stock controls and cash handling processes
- Initiates an ongoing product improvement program that ensures consistent improvement and evolution of the offer
- Ensure stock effective stock management is maintained at all times
- In Co-ordination with the FSM, reviews the F&B offer with the view to further develop the QDF brand to ensure its relevant, fresh, innovative and achieving desired returns
- Brings the benefit of their experience and knowledge to ensure the QDF, F&B offer is in line with the QDF brand equity and excellence achieving regional and global recognition
- Coordinates with and provides oversight to brand and menu development, HACCAP, training, marketing, logistics and general landlord support
- Ensuring SOP and policy compliance

Accountability
- Profitability & Operational Development
- Stock Control & Management
- Maintenance of Standards & Customer care
- Training & mentoring of Front of house employees
- International Industry Benchmarking

Sales
- Increase sales to maximise profitability while reducing costs through well managed operational controls
- Drive Sales and F&B improvements through analysis and support
- Propose measures to improve operational performance through correct promotional activity
- Ongoing review of sales results versus targets and budgets

Merchandise
- Formulates pricing policies by reviewing merchandise activities,determining additional sales promotion, authorization stock clearance and studying trends
- Liaise with buying department to ensure range and stock levels are consistent with business requirements
- Ensuring correct housekeeping & Health and Safety practices

Financial
- Achieve financial objectives by preparing staff and department targets scheduling expenditure, analysing variances and initiating corrective actions
- Maximise sales and profitability for the company
- Set individual targets by shift, by location, by day etc for duty managers and staff to achieve
- Set monthly sales targets
- Provide clear and accurate financial sales data and analysis

Customers
- Convert passengers into consumers through a process of staff mentoring, training, cultural understanding and by providing the highest levels of service and comfort
- Identifies current and future requirements by establishing rapport & connection with customers
- Take account of customers needs and shopping habits and competitor activity

Marketing
- Ensuring all in store marketing and promotional activity is executed correctly, on time and as specified
- Oversight and coordination of all marketing and PR activity and communication
- In coordination with the Food Service Manager, plan, initiate and run promotional activity to stimulate both interest and revenues, such as food festivals etc.

Development
- Ensures operational requirements are fulfilled
- Maintains staffing by identification of needs, assisting in recruitment selection, orientation, training, and employee development
- Maintain Qatar Duty Free standards by coaching, counselling, disciplining, planning, monitoring and appraisals
- Protects staff by providing safe and clean environment
- Liaise with training training department to develop and manage the company's sales and product training programms

Requirements

- Trade Qualifications in both food preparation and service such as City & Guilds ( or equivalent )
- 7103 -Food & Beverage Service
- 7150 - Food Safety or CIEH Levels 3 /4 - Supervising Food Safety in Catering
- 4425 - Customer Service
- HACCAP Certified
- Preferred
- Member of institute of Hospitality ( formally MHCIMA ) ( or equivalent)
- FSA or HACCAP certification experience
- Currently Restaurant Manager within a similar culture within an international Airport, Hotel or Shopping complex with a multi- million turnover business
- Health and Safety certification and expereince in HACCAP /FSA/USDA implementation
- Minimum of 5 years of progressively responsible F&B management experience
- Ability to manage a diverse and innovative brand mix in a challenging and demanding environment
- An ability to show continuous growth the business and revenue streams without sacrificing the offer, service, standards and customer care
- Implement and maintain the highest standards in food service and hygiene, creating a culture that is second nature and embraced as standard SOP
- Succession Planning
- Managerial skills- Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate's skills. Ability to foster teamwork among team members
- Work closely with the Executive Chef ensuring consistent quality and service levels are maintained
- Stores and Warehousing
- EPOS and Cash reconciliation and handling with knowledge of cash office lodging and practices
- Working Knowledge of multi currency management

Preferred
- Worked with a major internationally recognised Brand

Anastasiya Krasnozhon

Professional Recruiter

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