A Lobby Hostess is responsible for making the guest feel at home by extending a warm welcome, assisting the in the lobby and later give them a warm send off. To assist in all ways to provide the highest degree of guest satisfaction.

What will I be doing?

As a Lobby Hostess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent guest and member experience. A Lobby Ambassador would also be required to have extensive knowledge of hotel offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage guest queries in a friendly, timely, and efficient manner
• Ensure knowledge of hotel and all products
• Follow correct reporting procedures if faced with issues
• Practise Waldorf Astoria standards including uniform dress code, cleanliness and personal hygiene
• Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay.
• Comply with hotel security, fire regulations and all health and safety legislation

Anastasiya Krasnozhon Professional Recruiter

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