Do you see yourself as a Guest Experience Manager?

What's your passion? Whether you're into scuba diving, golf or dancing the tango, we're interested in you. We love people who apply the same amount of passion and precision to their jobs as they do to their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.

We are looking for confident, sophisticated and internationally-minded people to join over 1200 colleagues who are committed to maintaining the highest standards of luxury, quality and service which define our company. We value the passion and enthusiasm of our colleagues, and encourage you to share your passion when you work with us.

At the moment we are looking for a Guest Experience Manager to join our energetic, enthusiastic and passionate team.

In the role of Guest Experience Manager, you will be required to work closely with the Chief Concierge and Guest Services Manager to ensure synergies exist between sections and to ensure all Front Office operations run in an efficient and effective manner.


As a Manager, you are expected to demonstrate the following behaviors consistently:

• Holds self and others accountable for achieving results.
• Delivers by meeting tough deadlines and uses specific performance measures to track progress and improve future performance.
• Takes steps to follow through, ensuring tasks are fully completed; independently checks to ensure accuracy and quality.
• Develops detailed understanding of the market and guests' need.
• Challenges the way things are done; identifies areas requiring change and suggests ideas to support the change.
• Identifies opportunities to improve profitability of own area.
• Implementation and maintenance of brand standards and standard operating procedures.

Required Qualifications:
 

• Associates degree in hospitality management and / or similar work experiences or certified accreditation
• Minimum 2 years experience as Guest Relations Manager / Guest Experience Manager or Asst. Front Office Manager in 5* property of a large size.
• Excel, Word, Powerpoint, FBM, Opera, Computer skills
• Proficiency in speaking and writing Business English
• Knowledge of Arabic language is preferred, but not essential.

In return we'll give you a competitive tax-free financial and benefits package, hotel discounts worldwide and the chance to work with a great team of people.

You’ll join a team passionate about delivering memorable experiences that make our guests feel special. Most importantly, we’ll give you Room to be yourself.

 

Anastasiya Krasnozhon Professional Recruiter

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