Further information

Department

You are joining an outstanding and progressive business with one team ethic that aspires to achieve "excellence in everything we do ".

Qatar Duty Free is on an exciting journey with many opportunities for you to contribute and grow, both personally and professionally.

Every success in your career with Qatar Duty Free

 

Job Purpose

Reporting to the Food Service Manager, the assistant Food Service Manager (FSM) will deputise in the absence of the SM. Whilst, manage and control all QDF BOH/FOH operations at all other times. Further, the position will be responsible to provide oversight and coordination for associated QDF F&B businesses.

Experience

Operational

• Day to day management and oversight of all HIA and associated food and beverage operations
• Implements & maintains all F&B operational policies and procedures
• Contributes to future business development at an operational level
• Plans, identifies,communicates and delegates key responsibilities & tasks to QDF employees
• Organisation of all staff welfare,duties,grooming,schedules & training, food handling & Hygiene, HACCAP
• Through a process of mentoring and quality assurance,ensures that the highest possible standards are met and maintained
• Actively drives sales & improvements through operational performance
• Achieves financial objectives in accordance to the AOP and maximising revenues & profitability
• Customer care -both internally and externally
• Ensures all in store and marketing activity is correctly executed
• Assisting in the preparation of MIS
• Coordination of all stock controls and cash handling processes
• Initiates an ongoing product improvement program that ensures consistent improvement and evolution of the offer
• Ensure stock effective stock management is maintained at all times
• In Co-ordination with the FSM, reviews the F&B offer with the view to further develop the QDF brand to ensure its relevant, fresh, innovative and achieving desired returns
• Brings the benefit of their experience and knowledge to ensure the QDF, F&B offer is in line with the QDF brand equity and excellence achieving regional and global recognition
• Coordinates with and provides oversight to brand and menu development, HACCAP, training, marketing, logistics and general landlord support
• Ensuring SOP and policy compliance

Accountability

• Profitability & Operational Development
• Stock Control & Management
• Maintenance of Standards & Customer care
• Training & mentoring of Front of house employees
• International Industry Benchmarking

Management & Leadership

Sales

• Increase sales to maximise profitability while reducing costs through well managed operational controls
• Drive Sales and F&B improvements through analysis and support
• Propose measures to improve operational performance through correct promotional activity
• Ongoing review of sales results versus targets and budgets

Merchandise

• Formulates pricing policies by reviewing merchandise activities,determining additional sales promotion, authorization stock clearance and studying trends
• Liaise with buying department to ensure range and stock levels are consistent with business requirements
• Ensuring correct housekeeping & Health and Safety practices

Financial

• Achieve financial objectives by preparing staff and department targets scheduling expenditure, analysing variances and initiating corrective actions
• Maximise sales and profitability for the company
• Set individual targets by shift, by location, by day etc for duty managers and staff to achieve
• Set monthly sales targets
• Provide clear and accurate financial sales data and analysis

Customers

• Convert passengers into consumers through a process of staff mentoring, training, cultural understanding and by providing the highest levels of service and comfort
• Identifies current and future requirements by establishing rapport & connection with customers
• Take account of customers needs and shopping habits and competitor activity

Marketing

• Ensuring all in store marketing and promotional activity is executed correctly, on time and as specified
• Oversight and coordination of all marketing and PR activity and communication
• In coordination with the Food Service Manager, plan, initiate and run promotional activity to stimulate both interest and revenues, such as food festivals etc.

Development

• Ensures operational requirements are fulfilled
• Maintains staffing by identification of needs, assisting in recruitment selection, orientation, training, and employee development
• Maintain Qatar Duty Free standards by coaching, counselling, disciplining, planning, monitoring and appraisals
• Protects staff by providing safe and clean environment
• Liaise with training training department to develop and manage the company's sales and product training programms.

Oksana Rakhal

Recruiting Manager

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