Location

Dubai - United Arab Emirates

Department

Sales & Marketing

Job Description

Working within a team to handle and manage group and banqueting reservations to maximize revenue and effectively utilize meeting spaces to ensure financial objectives are met. To sell and coordinate banquet functions between the client and the hotel.

ESSENTIAL FUNCTIONS:
• Manage and maintain an up to date database of bookings and guest profiles in the Opera catering sales system. 
• Ensure that all contracted goods and services are achieved to the highest possible standards. 
• Answer guest enquiries into catered events within the hotel and outside the hotel ensuring that all standards are applied to the communication method used. 
• Implement all Starwood Group and events incentive and membership programs wherever possible. 
• Maintain high standards of service, products, hygiene and sanitation within the banquet department. 
• Communicate guest feedback to the management in order to create ideas and improvements within the banquet department. 
• Secure the hotel assets and ensure the department is well maintained and presentable at all times. 
• To make regular sales calls to promote business and to report effectiveness of the calls through the communication systems provided by the cooperation.
• Communicates daily with F&B management.
• Responds appropriately to guest needs during hours of operation. 
• Ensure that internal customers are communicated with on a daily basis.
• Full awareness of all menu items, their recipes, methods of production and presentation standards.
• Assess quality control and adhere to service standards.
• Support the control of Food & Beverage cost.
• Carry out close liaison with all sections of the kitchen in order to ensure smooth and efficient service.
• To project a pleasant and positive professional image to all contacts at all times.
• Display financial acumen and business sense.

Requirements

• Has a very good level of spoken and written English.
• Ability to communicate customer needs and resolve complaints independently.
• Ability to identify and develop accounts.
• Must possess computer skills, including, but not limited to, accounting programs, Microsoft Word, Excel and Opera Sales & Catering. 
• Excellent communication & negotiation skills.
• Proactive individual who is a natural in influencing and convincing others.
• Must be able to read and write to facilitate the communication process.
• Must have excellent interpersonal and sales-related skills.

Education
• Bachelor’s degree or equivalent 
• Hotel Management School Diploma 

• Experience
2 – 3 years prior experience in the same capacity in a 5 star hotel

Galina Mykhailova

Proffesional Recruiter

aworkabroad.com

facebook.com/galina.mikhailova.524

twitter.com/mihasja1 

linkedin.com/profile/view?id=421050338