To maximize rooms revenue and profit through pro-active selling techniques and referral across resort. To provide a point of contact for all Revenue associated processes and queries within individual unit. To provide a point of contact for customers within the units.
- To have full and up to date knowledge of the hotel products and services.
- To ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller's needs using a client orientated approach.
- To check arrival reports for each of the 03 units - 48 hours prior to arrival and 5 days prior to arrival
- To process the Night reports and the morning reports.
- To handle all reservations through different channels (via email/ fax/telephone/ website) efficiently.
- To actively participate in maximising revenue through up-selling.
- To follow up on non-guaranteed and waitlisted bookings
- To handle no-shows and cancellations efficiently
- To handle all enquiries promptly, ensuring the customer receives a friendly, professional and efficient response that accurately meets their needs.
- To maximize selling opportunities by adding customer value at every opportunity.
- To pro-actively seek feedback, taking action on comments raised in order to ensure that we maintain and build long-term customer partnerships.
- To handle complaints promptly and professionally, demonstrating genuine care and concern under the supervision of the Manager on Shift.
- To liaise with the Management and team in order to ensure the smooth operation of Revenue processes and functions within the individual unit covered.
- To attend all necessary internal hotel meetings, i.e. function sheet meetings, operation meetings etc, to fully represent the Revenue department when needed
- To prepare, update and file all correspondence relating to room sales within the unit.
- To maintain an effective mechanism for following up provisional business enquiries
- To be actively motivated in cluster sales projects, including FAM trips and client evenings/lunches.
- To take responsibility for all special event co-ordination, i.e. Christmas, Easter etc.
- To ensure that the hotel is communicated to on a daily basis in regards to V.I.P's, Arrivals and Management to greet etc.
- To maintain departmental brand standards.
- To ensure security of all property and stocks and that all keys are included in office key system.
- To maintain the cleanliness and hygiene of the department, it's fixtures, fittings and equipment. To demonstrate a high standard of personal appearance, always wearing the full and correct uniform and ensuring good personal hygiene
- To ensure all legal and statutory regulations and responsibilities are met in order to maintain a safe working environment for yourself, your colleagues and our customers.
About You
In order to be considered for the role, you must have a minimum of 1-2 years' experience in a similiar role in a 5* Resort. Maldives experience would be counted as an advantage.
You must have a knowledge of various market segments, strong organizational and administration skills, excellent telephone and email etiquette and energetic and proactive.
You should be a Computer literate (OPERA, Word, Excel essential) and excellent English communication skills both oral and written.
Julia Still
Recruitment Manager
Work Abroad
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