KEY DUTIES AND RESPONSIBILITIES

Customer:

1.Verify access to the facilities or program by checking identification and/or control
desk computer system
2.Greeting customers with a customer service attitude
3.Providing information about Recreation, other facilities and programs offered.
4.Assisting guests/visitors with squash and tennis court reservations, aerobic room bookings; activity registration, membership applications and facility reservations.
5.Assist with special event setup
6.Assist in handling all emergency situations and implement emergency procedures as needed.
7.Intervene in disputes and actions of unsafe behavior
8.Report all accidents and incidents to Front Office Manager or Operations Manager.
9.Perform general maintenance and cleaning in activity areas.
10.Cleaning of fitness equipment to maintain a safe and sanitary environment.
11.Daily checks of equipment to ensure proper function and safety.
12.Fulfill the swimming pool duties as required.
13.Oversee the general safety and behavior of the public, safe use of facilities; and direct the activities of users to prevent injury, misuse, damage to facilities and equipment.
14.Set up equipment; assemble and dismantle equipment (including sports and exhibition displays and other events).
15.Undertake specific and general cleaning duties, including internal and external areas
involving the use of all cleaning machinery and other equipment allocated.
16. Assist, guide or provide a service for others within the – internal and external, issue and safeguard of clothes and personal belongings, key holding duties, and other related duties during events and other occasions.
17.Assist in reinforcement of the policy of Hotel and comply with all procedures.
18.Undertake such other relevant duties as may from time to time be required.

Internal Business Process:
1.Possess a thorough knowledge of all recreation facilities and use of equipment, fully familiar with the policies and procedures; including fire, emergencies and evacuation, first aid, safety and security.
2.Coordinate Housekeeping for issuance of towels; and cleanliness of the facilities.
3.Coordinate Engineering, for maintenance follow up
4.Ensure all irregularities are reported to the Manager on Duty and/or Operation Manager.

KEY RESULT AREAS
1.Achieving Zero injury safety procedures by implementing safety procedures without compromise.
2.Maintain Inventory Stocks with minimal losses
3.Keep all areas under supervision for the cleanliness and excellent working condition.
4.Guest Satisfaction Feedback


PERSONAL CHARACTERISTICS
Education
1.Secondary Education
2.Confident in English spoken and written skills
3.First Aid and CPR Certification
4.Physical Fitness Trainer Education
5.Certified Lifeguard

Experience

Previous Experience in a 4-5 Star Hotel

Personal Attributes
1.‘Can do’ attitude and a high level of energy
2.Self-motivated and able to work well independently
3.Professionally groomed
4.Physically fit
5.Able to work under pressure and on shift schedule
6.Customer Service Oriented
7.Relate to individuals and groups
8.A Sense of Humor

Alisa Rakhubovskaya

Professional Recruiter

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