Specifically, you will be responsible for performing the following tasks to the highest standards;

· Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.

· Oversee all aspects of the daily operation of the hotel’s F&B outlets, banquets, room service, kitchen, and any other Food & Beverage operations.

· Manager F&B associates, with emphasis on Outlet Managers, Banquet Managers, and Executive Chef.

· Respond to guest complaints in a timely manner.

· Work with other Executive Committee members and keep them informed of F&B issues as they arise.

· Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.

· Coordinate and monitor all phases of Loss Prevention in the F&B department.

· Prepare and submit required reports in a timely manner.

· Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans.

· Monitor quality of service in F&B.

· Assist in menu planning and preparation.

· Ensure compliance with all local liquor laws, and health and sanitation regulations.

· Ensure compliance with SOP’s in all outlets.

· Ensure compliance with requisition procedures.

· Be visible on the floor and assist staff as needed during each meal period.

· Conduct staff performance reviews in accordance with Wyndham standards.

· Understand, implement and monitor corporate promotions in outlets, including buffet and three-meal concept standards.

· Comply with weekly and monthly forecasting procedures.

· Ensure the training of department heads and employees on SOP’s, report preparation and technical job tasks.

· Be involved in and/or conduct departmental and hotel training etc.

· Follow standards for hiring approvals.

· Ensure overall guest satisfaction
To successfully fill this role, you should possess the attitude, behaviours, skills, and values that follow:

· Experience in a similar role within a similar quality brand / hotel

· Degree or diploma in Hotel Management or equivalent

· Possess strong commercial acumen, with experience in increasing profitability

· Experience managing financial budgets

· Excellent leadership skills

· Exceptional communication skills

· Team player

· Pre-Opening Experience

· Middle East and / or Africa experience preferred

Svitlana Kovalenko

Professional Recruiter

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