Mission

• Managing the order to cash flow of the allocated customer portfolio in a timely and accurate fashion
• Working along with the sales team on delivering customer service excellence
• Ensuring compliance with sales business policies

Key Responsibilities

• Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information
• Managing order flow from order acquisition to order entry in compliance with agreed trade terms
• Managing delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue
• Managing backorders ensuring a clean sheet
• Managing goods returns in compliance with agreed trade terms
• Acting as customer’s first point of contact in case of commercial, logistics, product claims
• Supporting sales events such as Buying Days, brands/product presentations, customer’s onsite trainings, customer’s visits, etc. through active participation in both organisational preparation and execution
• Issuing sales/customer-related reporting to the benefit of both sales team and customer
• Implementing and enhancing customer service-related procedures, processes and systems
• Participating to ad hoc sales-related activities and/or projects

Experience

• 5+ years of work experience in a B2B customer service environment
• Proven customer facing experience
• Sales experience within a controlled environment of advantage
• Experience with SAP implementation of advantage

Technical Skills

• Good business knowledge of order-to-cash flows
• Working knowledge of Incoterms and customs rules
• Good knowledge of sales principles and methods
• Good working knowledge of Office Pack (Excel, Power Point, Word)
• Working knowledge of SAP of advantage
• Italian native
• Fluent English plus a second foreign language (French, Spanish or German).

Competencies

• Team player
• Customer-oriented
• Problem solving
• Negotiation-oriented
• Focus on results
• Self-motivated
• Passion and enthusiasm
• Curiosity and innovation
• Clear and open communication
• Trustworthy

Location

• Milan (Temporary located in Padova)

Anna Savchuk 
Professional Recruiter
aworkabroad.com
anna.savchuk@aworkabroad.com
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