You will be responsible for managing all aspects of the Outlet within the F&B department including the selection, development and performance management of colleagues, optimising profits and increasing sales.

Your main responsibilities will include:

• Deputy GM in waiting, hands on and an eye on the prize as the big job
• Is fully responsible and accountable for ensuring that all customers are served as per the brand standard. Actively grows the business and looks for new ways to do so.
• Is fully responsible and accountable for ensuring that all colleagues have full product knowledge.
• Is an ambassador for the brand at all times. Ensure all activities and operations are to brand standard.
• Is fully responsible and accountable for ensuring that the whole outlet including the kitchen work to the highest standard of cleanliness at all times.
• Must ensure that all daily, weekly and monthly paperwork is completed and filed/forwarded correctly. Must ensure that all colleagues have attained and retained the correct knowledge to complete the paperwork required for their station.
• Has spent a minimum of 15 days in the kitchen and fully understands each section, ingredients and methods of cooking. Is able to work alongside the kitchen team with confidence.
• Can fully operate and manage the pass from FOH and BOH. Ensures all dishes are correct to brand standard before serving.
• Can manage the flow of home delivery orders, manage the drivers and communicate with all functions. Can handle decisions required for complaints.
• Expected to sign off and approve any and all orders. To ensure that all orders are in line with the budget and stock requirements. The OM must ensure that colleagues who are authorized to place orders have attained and retained the correct procedures.
• Can conduct inventory count, input and recon. Sign off on all inventory counts.
• Ensures that all rosters are in line with budget and business requirements and completed in time.
• Ensures that all vacation planning is completed, updated and in line with business requirements. Right people; right place/time.
• Ensures that all maintenance issues are rectified as soon as possible. Takes responsibility for any quotes required.
• Takes full responsibility and accountability for conducting monthly and weekly audits, communicates score, action plans and follows up with action required.
• Fully supports the SC or HC with managing the kitchen team and operation.
• Ensures that all colleagues are equipped with the tools and skills to be able to suggestively sell and thus striving to improve revenue and sph.
• Ensures that all complaints are dealt with correctly and in a timely manner that ensures the return faith in our brand by the customer. Communicates with integrity and honesty any issues immediately to Operations Manager.
• Has full control of a shift and ensures all brand standards are adhered to at all times. Ensures everyone is in their places.
• Deals with all problems in an effective manner and ensures that the business or colleagues are not negatively affected.
• Is able to make independent decisions that benefit the business, customers and colleague positively. Is open to suggestion and flexible with change and progress.
• Has excellent organisational skills. Does not miss deadlines, is prepared for service, meetings and projects.
• Has excellent time management skills, meets deadlines and targets set. Ensures that the outlet and their team work effectively and efficiently at all times.
• Is a positive role model to their team. Continuously motivates and develops colleagues to achieve results.

About You

In order to be considered for this position you will have a studied in at a recognised Hotel Management / Tourism school. You will possess 3-4 years Food and Beverage experience in a premium Fine Dining establishment in a 5-star Hotel on a Management level.

You will have good clear communication abilities, time management and organisational skills as well as the capability to multi task working with strong attention to detail. You should be a team player who is able to manage and delegate to your team. Your interpersonal and customer service ability will be excellent.

Proficiency in computer software systems such as MS Office, Word and Excel are essential.

Julia Still
Recruitment Manager
Work Abroad
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