Company Description

Cruise Line is the innovator in cruise travel with a 47-year history of breaking the boundaries of traditional cruising, most notably with the introduction of Freestyle Cruising which revolutionized the industry by giving guests more freedom and flexibility. Today, we are invite guests to Cruise on one of 13 purpose-built Freestyle Cruising ships, providing guests the opportunity to enjoy a relaxed, resort style cruise vacation on some of the newest and most contemporary ships at sea. Recently, the line was named “Europe’s Leading Cruise Line” for the sixth consecutive year, as well as “Caribbean’s Leading Cruise Line” and “World’s Leading Large Ship Cruise Line” by the World Travel Awards.

Job Description

BASIC SUMMARY:

This position is responsible for selling Cruise Line reservations directly to consumers by cultivating and maintaining customer relationships. This entails making phone calls with the intent of promoting and selling group reservations; driving direct group and individual reservations and sales ensuring a superior customer service experience.

DUTIES AND RESPONSIBILITIES:

Promote sales to direct consumers by initiating calls, acting on leads and/or prospects in order to identify travel needs. Present and explain Cruise Line products and make travel recommendations.

Establish and maintain quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations. Follow up with consumers in order to close sale.

Research and resolve general and specific reservation inquiries. This includes general questions, latitude information, related amenities, etc. for group and individual bookings.

Build and maintain effective relationships with new and existing consumers. Maintain consumer prospect lists/contact database in order to identify customer's travel trends. Seek opportunities to promote and sell group reservations based on client travel history.

Acquire in depth industry and company knowledge in order to articulate product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities.

Contact direct group leads and qualify them based on their group's needs and requests. Make recommendations and secure, allocate, and book group space and forward group contract to direct guest. Maintain a relationship with group leader and individual group guest.

Attend and actively participate in daily team meetings or relevant sales trainings in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.

Qualifications

EDUCATION:

High School Diploma required. Bachelor's degree in Marketing, Business Administration or related field preferred.

EXPERIENCE:

1 - 2 years sales experience. Cruise sales preferred.

Additional Information

KNOWLEDGE AND SKILLS:

Must have excellent verbal communication skills, in order to effectively communicate with direct guests on the telephone and internally.

Maintain strong working knowledge of Cruise Line products, including current fleet and ship itineraries.

Proven record of excellent customer service and retention skills.

Must be able to multi-task and work in a high energy sales environment that is goal/quota driven.

Problem solving, research and resolution skills.

Negotiation skills and ability to think through solutions is required in order to balance the interest of the guests and guest satisfaction while ensuring revenue and adherence to Norwegian¿s program guidelines.

Customer service skills.

Adherence to a professional business dress code is strictly enforced.

Oksana Rakhal

Recruiting Manager

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