Job Outline

• The role will be located in Al Khobar, KSA and will report to the Country Head – dnata KSA.
• Set up department strategies to achieve targets in terms of sales and revenue for retail, leisure and corporate travel.
• Handle and develop the business from corporate and potential retail clients maintaining dnata standards and customer loyalty.
• Evaluate and report sales performance to the Country Head, taking corrective actions if necessary to ensure actual sales in line with the projected sales.
• Network with principle airlines represented by the company and negotiate the best possible deals on both GSA and other preferential carriers to bring in maximum advantage for the company.
• Monitor the performance of all direct reporting sales executives by observing call reports, sales reports, operational techniques and effectiveness.
• Conduct weekly/monthly meetings with reporting staff to create an open line of communication.
• Responsible for the performance evaluation, mentoring, growth & development of location staff.
• Optimisation of productivity of staff allocated, manpower planning and support in the interview and hire process.
• Ensure that the branch and annexed retail outlets are always operational (Responsible for location certifications & compliance)
• Identify new customers with business potential.
• Negotiate and conclude business deals, ensuring the company’s interest is protected at all times with high revenue retention.
• Plan and formulate the sales and revenue budgets.
• Ensure cost effectiveness is achieved in all areas of the business through the efficient utilization and deployment of resources and through effective working practices and policies.
• Responsible for maintaining and developing business from new and existing corporate and retail customers.
• Maintain the dnata standards of customer service measured by the number of repeat buyers. Plan a program to maintain customer loyalty.
• Carry out any additional responsibilities assigned by management from time to time.

Qualifications & Experience

• University degree in business or a related discipline.
• Minimum of 8 years of sales experience of which at least 5 years in the travel industry (Retail, Leisure).
• A minimum of 4 years in a management position.
• Knowledge of fares and ticketing / reservation systems.
• Strong verbal and written communication skills in English. Arabic would be advantage.

Alisa Rakhubovskaya
Professional Recruiter
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