Summary of Responsibilities:

Reporting to the Director of Operations, responsibilities and essential job functions include but are not limited to the following:

• Consistently offers professional, engaging and friendly service
• Promote a positive work environment for all colleagues.

• Direct and lead the day to day Spa operation ensuring all standards are followed

• Prepare annual budgets and monthly forecast for the Spa & Salon

• Ensuring productivity and expense controls are followed to maximize revenue opportunities

• Deliver the highest customer service to our guests and “turn moments into memories”.

• Promote and sell customized Spa programs to conference groups and individuals

• Maintain thorough knowledge of competitors; including location, product offering, pricing, promotion and sales techniques

• Submit monthly reports as required

• Ensure team members are familiar with all areas of the Spa operation, including product knowledge and retail sales

• Schedule staff based on occupancy, hotel activity, and capture.

• Ensure training and re-certification is taking place consistently for new hires and senior colleagues on all phases of work, guest engagement, services, activities, policies and procedures, LQA, and Fairmont Standards.

• Assists guests with all requests, i.e. reservations, special requests, coordination of Programs, group activities, and Club member activities.

• Maintain labor costs within budgets as directed by the financial budget of the hotel and department.

• Ensure operational efficiencies in line and minimizing costs and expenses and ensuring SOX compliant.

• Assist in the recruitment, development and training of all colleagues in the department

• Follow departmental policies and procedures

• Follow all safety and sanitation policies

• Other duties as assigned

 

Qualifications:

• Previous experience is an asset

• Computer literate in Microsoft Window applications required

• Previous experience with SpaSoft an asset

• University/College degree in a related discipline preferred

• Strong interpersonal and problem solving abilities

• Highly responsible & reliable

• Ability to work well under pressure in a fast paced environment

• Ability to work cohesively as part of a team

• Ability to focus attention on guest needs, remaining calm and courteous at all times

 

Visa Requirements: Candidates must be currently authorized to work in the United States

 

Svitlana Kovalenko

Professional Recruiter

+380958843505

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