Club Lounge Manager is responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advise and information is delivered when requested.

Julia Still
Recruitment Manager
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• Manage the performance of the Executive Lounge in the hotel

• Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations

• Handle enquiries and complaints, promptly and efficiently

• Ensure that all Guest supplies and amenities are offered and replenished to the required standards

• Manage a Team that is current with all hotel services as well as VIP requests and special events and that demonstrate a knowledge of external locations, attractions and landmarks in the vicinity

• Ensure the Team projects a professional manner with an emphasis on hospitality and Guest service

• Ensure the Team complies with Hotel security, fire regulations and all health and safety legislation

• Executive tasks as instructed by the Front Office Manager or Assistant

• Responsible for requisitioning and selection of new team members and ensuring training is completed as per Hilton Worldwide Brand Standards

• Coaching, counseling team members as required

• Serve your role and Team in an environmentally-conscience manner

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