A 5 star hotel located in the heart of Dubai is looking for the Front Desk Agent.

Job Summary · Welcome all guests with a smile and maintain a professional approach at all times. · Be knowledgeable about daily hotel operations, check daily event sheet , bulletin boards and be up to date with all changes, new procedure and events. · Have knowledge of hotel rates, package and discounts. · Attend the shift briefing, daily 15 minutes training and front office monthly meeting. · To ensure a quick, efficient and friendly check in and departure of all guests. Ensuring that their details are entered onto the computer correctly and efficiently to the Brand Standards · Assign rooms, accommodating special requests whenever possible · To understand the correct reservation procedures and to take any reservations if required · Be flexible according to the business needs. · Be fully aware of hotel credit policy and procedures and ensure that it’s adhered at all time. · Be knowledgeable and promote the Marriott rewards program. · Keep yourself informed with all VIP arrivals. · Be flexible in regard to work schedule. · Strive to represent hotel in the most professional manner at all times. · Ensure that all guests are communicated with the credit policy and procedures upon check-in. · Take initiative through empowerment to ensure complete guest satisfaction. · Be fully aware of safety and emergency procedures. · Handle mail and messages properly and on confidential basis. · Know how to follow all hospitality guidelines and daily service basics. · Ensure that all guest problems are resolved by using “Guest Response Program” · Assist a fellow associates in their Job to ensure that all are done on time. · Use your Opera and other systems password with discretion. Log off the terminal when leaving the area. · Have knowledge about the city, the local area and attraction to provide the guests with all requested information. · Report any unusual occurrences or requests to the manager or supervisor on duty. · Be familiar with the AM, PM and night check list to ensure smooth daily operations. · Ability to communicate with all managers, supervisors and fellow associates. · Be aware of the hotel brand standards and follow the thoroughly. · Ensure that daily banking procedures are followed and performed as per the standards.  

Julia Still
Recruitment Manager
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