In order to support the high level of guest service provided, we are currently recruiting a Guest Relations Manager. He/she will be reporting to the Front Office Manager and be responsible for the correct handling of all guests in the hotel. In detail this includes but is not limited to the following duties:

• To control the correct room allocation and services to VIP's, long-staying guests, etc.
• To check VIP rooms regulary and ensure standards are met, and amenities properly distributed.
• To maintain an active program of correspondence to the guest
• To follow up guest complaints and ensure they are properly handled.
• To maintain and update a thorough database of regular guests and their spefic needs, requirements, birthdays, etc.
• To establish an effective relationship with all guests.

Requirements

• At least two years of Front Office and/or Sales experience.
• Knowledge of Fidelio.
• Fluent English, a second language is preferred.
• A talent for communcation.
• An eye for detail.
• Excellent customer service skills.

Alisa Rakhubovskaya
Professional Recruiter

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