Job Description

In this role you will deliver excellent service at the airport, helping create a stress free environment for customers. You will ensure passengers receive total quality service and adhere to the safety policy and security standards of the company.

Responsibilities

• Be able to deliver 5 Star experience of Customer Service at all customer touch points
• Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge.
• Supervising service partners’ activities for the smooth acceptance of passengers.
• Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc
• Checking entry requirements (visas, residence permits) are met
• Coordinating with Cargo, Fuelling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaround
• Handling of company mail
• Performing pre- and post-flight administration duties
• Handling baggage claims
• Ensuring compliance with QR Safety and Security requirements.
• On Time Performance

About the person we are looking for

You will have a minimum High School education. To be successful in this role you will require a minimum of 1 year experience in Airline or Ground Handling Agency as a Ground Staff involved in passenger handling and Ground Operations, with a good knowledge of the Airport working environment. You will be an energetic, enthusiastic, stress resistant person with a positive can-do attitude, a strong team player, have a flexible approach and possess solid commercial awareness. You will have excellent attention to detail and be able to work quickly and accurately. Ability to adapt to an ever-changing environment is essential. IT skills is essential, Word, Excel, Power Point etc. Knowledge of Amadeus & Altea system is also mandatory. You need to be fluent in English & Greek language (oral & written) and Arabic will be an advantage.

Anna Savchuk

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